Shipping and returns

• All products displayed on our website are 100% brand new and
  carefully inspected before shipping.
• Prices do not include delivery fees within Kuwait, which are
  determined based on the area and delivery location before completing the
  order.
• Orders are confirmed after completing the payment process, and the
  customer will receive a confirmation message via email, SMS, or WhatsApp.
• The store reserves the right to refuse or cancel any order for any
  reason, including stock unavailability, pricing errors, or product detail
  inaccuracies.
• All displayed items are ready-to-wear; tailoring or custom sizing is
  not available.
• No alterations or repair services are provided.

• Delivery within Kuwait is completed within 1–3 business days
  from the order completion date for available products, and up to 3
  weeks for unavailable products on backorder.
• Delivery fees are fixed or free depending on active promotions.
• In case of delays beyond our control, the customer will be notified
  directly.

⏱ Timeframe:

• Returns or exchanges can be requested at the time of delivery
  while the delivery driver is present. Delivery fees will apply.

✅ Conditions:

• The product must be unused, unwashed, and in its original condition
  with packaging and tags intact.
• Returns or exchanges are not accepted for discounted or
  promotional items.
• Accessories and undergarments cannot be returned for hygiene
  reasons.

💸 Refund Process:

• After receiving and inspecting the returned item:
• The product will be exchanged within 3 business
  days, or
• The refund will be processed to the original payment
  method or as store credit within 7 business days.

• If a damaged or incorrect product is received, please contact us
  within 12 hours of receipt.

• The store reserves the right to modify this policy at any time
  without prior notice.
• Confirming your order means you fully agree to this policy.